Welcome to our FAQ section! Here you’ll find answers to some of the most common questions about shopping at GotMe.shop.

1. What types of ornaments do you offer?
At GotMe.shop, we specialize in handmade wooden bird ornaments in various styles, perfect for holiday decor, gifts, or home decoration.

2. How can I place an order?
Placing an order is simple! Browse our collection, add the ornaments you wish to purchase to your cart, and proceed to checkout. You can create an account or check out as a guest.

3. What payment methods do you accept?
We accept a variety of payment methods, including:

  • Credit/Debit Cards (Visa, MasterCard, American Express, Discover)
  • PayPal
  • Apple Pay
  • Google Pay

4. Do you offer free shipping?
Yes, we offer free standard shipping on all orders. For more details about shipping options and delivery times, please visit our Shipping Policy page.

5. How long will it take to receive my order?
Delivery times vary based on your location and the shipping option you choose. Typically, orders are processed within 1-2 business days, and standard shipping usually takes 3-7 business days. You’ll receive a tracking number once your order is shipped.

6. Can I return or exchange my ornament?
Yes, we offer a hassle-free return and exchange policy. If you’re not satisfied with your purchase, you can return or exchange it within 30 days of delivery. Items must be in their original condition and packaging. Please visit our Return Policy for more details.

7. Do your ornaments come with a warranty?
Yes, all of our ornaments come with a warranty covering any defects in materials or workmanship. If you encounter an issue, simply contact our support team, and we’ll assist you with the repair or replacement process.

8. How do I contact customer service?
If you have any questions or need assistance, feel free to contact us:

9. How do I care for my ornament?
Each ornament comes with care instructions to help you maintain its beauty. We recommend keeping it in a cool, dry place and dusting it regularly. For specific product care advice, feel free to contact us.

10. Can I track my order?
Yes! Once your order has been shipped, you will receive an email with a tracking number. You can use this number to track your package on our website or the carrier’s website.

11. What if I receive a damaged item?
If your item arrives damaged, please contact us immediately with photos of the damage and your order number. We’ll work to resolve the issue quickly by sending a replacement or offering a refund.

12. Do you ship internationally?
Currently, we only ship within the United States. For more information on shipping rates and delivery times, please visit our Shipping Policy page.

Contact Us

Phone: +1 (646) 360-6198

Email: contact@gotme.shop

Address: 191 TERRY ROAD, SMITHTOWN, 11787, NY, United States

Monday – Friday 09:00 AM – 17:00 PM