Placing an Order

Can I place an order by phone or email?
We encourage online orders for a faster and seamless experience. However, you can reach our Customer Service Team Monday-Friday, 9:00 AM to 5:00 PM EST:

How can I track my order?
Track your order anytime on the “My Account” page after logging in.

What does backordered mean?
Backordered items are temporarily unavailable but will ship later. Typically, these take 2-4 weeks to arrive due to shipping delays or supply chain issues. For updates, contact Customer Service.

Can I make changes or cancel my order?

  • Changes: Contact Customer Service to see if modifications are possible before shipping.
  • Cancellations: Once submitted, order processing begins immediately. If the order has already shipped, it can no longer be canceled but can be returned after receipt.

Returns & Exchanges

What is your return policy?
You may return items within 30 days of purchase if they are in new, unworn, unwashed, and saleable condition. Exceptions:

  • Non-returnable: Clearance, final sale, custom merchandise, and gift cards.
  • Shipping Costs: Non-refundable, and customers are responsible for return shipping fees.

How to process a return:

  1. Include your original packing slip or a note with your full name, address, email, and items being returned.
  2. Pack securely in the original packaging.
  3. Ship prepaid to:
    GOTME
    191 TERRY ROAD, SMITHTOWN, 11787, NY

For missing packages or defective items, contact Customer Support within 7 days of receipt.

When are restocking fees applied?
Restocking fees do not apply to orders and must be returned within 30 days.

Shipping

Delivery Options:

  • Ground (3-6 Business Days)
  • 2-Day (2-3 Business Days)
  • Overnight (1-2 Business Days)
  • Overnight & Expedited: Same-day shipping for orders placed by 2:30 PM EST (M-F). Orders placed on weekends or holidays process the next business day.

Shipping Locations:

  • U.S: Available.
  • Other countries: Not available.

Important Notes:

  • Delivery to Alaska, Hawaii, U.S. Territories, and APO/FPO addresses may take additional time.
  • Shipping fees are non-refundable.

Payment, Taxes & Fees

Accepted Payment Methods:

  • Credit Cards: Visa, MasterCard, American Express, Discover.

Sales Tax:
Applicable in states where required, including shipping fees.

Retail Delivery Fee (Colorado): A 28-cent fee applies to deliveries within Colorado for shipments including taxable items.

Currencies Accepted: U.S. Dollars

Gift Cards & Promo Codes

How to redeem promo codes:
Enter your code on the shopping cart page in the “Promo Code” section and click “Apply.”

Custom Merchandise

Do you offer custom products?
Yes! Contact us at [email protected] with your requirements, quantity, and delivery timeline.

Data & Security

How is my data protected?
We prioritize your privacy. For details, refer to our Privacy Policy.

For Privacy Concerns:
Report security issues via our Contact Form.

About Us

Welcome to GotMe.shop, where we celebrate the beauty of craftsmanship and the joy of nature through our unique, handmade, and hand-painted wooden bird ornaments. Our passion for art and design is reflected in every piece we create, ensuring that each ornament is not just a decoration but a cherished keepsake.

Need Help?