At gotme.shop, we aim to make your return process simple and straightforward. Here’s everything you need to know about returning merchandise:

Return Eligibility

  • Items must be unwashed, unworn, and defective merchandise can also be returned.
  • Returns are accepted within 30 days of the original purchase date with a valid receipt.

How to Process Your Return

  1. Include Required Documentation:
    • Attach the original packing slip and circle the item(s) being returned.
  2. Prepare Your Package:
    • Pack and securely seal your return in the original packaging to ensure safe delivery.
    • All return packages must be prepaid. Please note we do not accept COD (Cash on Delivery) shipments.
  3. Refund Method:
    • Refunds will be credited to the same payment method used for the original purchase.

Return Address

Send your return to:

GOTME
191 TERRY ROAD,

SMITHTOWN, 11787, NY

Phone: 646-360-6198

Refund for Shipping Charges

  • We will refund shipping charges only if:
    • The wrong item was sent.
    • The item received is defective.

If you have any questions about your return or need assistance, feel free to reach out to our team for support.

Contact Us

Phone: +1 (646) 360-6198

Email: [email protected]

Address: 191 TERRY ROAD, SMITHTOWN, 11787, NY, United States

Monday – Friday 09:00 AM – 17:00 PM